At Life Farm, we take immense pride in the quality of our plants, landscaping services, and training programs. Because plants are live and perishable goods, our return and refund policies are structured to ensure fairness to both our clients and our botanical collection.

1. Plant Orders (Imported & Domestic Flora)

Due to the live and perishable nature of plants, returns are generally not accepted once the plant has been delivered successfully. However, we offer replacements or refunds under the following strict conditions:

• The plant received is severely damaged, dead, or broken in transit.
• An entirely incorrect plant species was delivered to you.
• Action Required: You must record a clear, uncut unboxing video and share it with our support team within 24 hours of delivery. Claims without an unboxing video will not be processed.

2. Landscaping & Execution Services

For landscaping, vertical gardening, and tree transplantation services:

• Initial consultation and survey fees are strictly non-refundable.
• If a project is cancelled by the client before the execution phase begins, advance payments will be refunded after deducting material procurement costs (if any).
• Once the execution (planting, soil work, hardscaping) has commenced on-site, payments are non-refundable.

3. Training & Internship Programs

For students and professionals enrolling in our agricultural and landscaping training modules:

• Registration fees are non-refundable to secure the seat.
• If a candidate withdraws from the program at least 7 days before the batch starts, a partial refund may be issued.
• No refunds are provided once the training batch has officially started or for candidates who drop out mid-program.

4. Refund Processing

Once your refund request is approved by our management team:

• The refund will be processed directly to your original method of payment or bank account.
• Please allow 5 to 7 business days for the amount to reflect in your account, depending on your financial institution.

5. Order Cancellations

Plant orders can only be cancelled before they are dispatched from our nursery. Once an order is shipped and handed over to the courier partner, it cannot be cancelled.